Privacy Policy

1. Introduction

At TickChic, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or make a purchase from us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

We collect information in several ways, including:

Personal Information

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Communication history with our support team

Automatically Collected Information

• Device information (IP address, browser type, operating system)
• Browsing behavior and interaction with our website
• Location data (general location based on IP address)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Send transactional communications (order updates, shipping notifications)
• Send marketing communications (with your consent)
• Improve our website and user experience
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing

We may share your information with third parties in the following circumstances:

• Service Providers: Companies that help us operate our business (payment processing, shipping, marketing)
• Legal Compliance: When required by law or in response to valid requests
• Business Transfers: In connection with mergers, acquisitions, or sales of company assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All payment information is encrypted using industry-standard SSL technology.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Opt-out of marketing communications
• Request restriction of processing
• Data portability

To exercise these rights, please contact us at privacy@tickchic.com.

7. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent.

8. Children's Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.